Terms and Conditions of Sale – Ideas from the Wood
Business Address:
Ideas from the Wood
Geblergasse 63/9
1170 Vienna, Austria
📧 Email: ideasfromthewood@proton.me
Made to Order – Production & Delivery Time
All products are handcrafted on demand, ensuring each piece receives personal care and attention. 🛠️
Please allow 10 to 20 working days for production and delivery. 🚚
You will receive a shipping confirmation once your item is on its way.
Return and Refund Policy
In accordance with the EU Consumer Rights Directive 2011/83/EU and the Austrian Distance and Off-Premises Sales Act (FAGG), you have the right to withdraw from your purchase within 14 calendar days from the date of delivery, without providing a reason or incurring penalties.
Return Conditions
The item must be disassembled, unused, and in the same condition as received.
It must be returned in its original packaging.
A proof of purchase (printed receipt) must be included.
Return shipping costs are covered by Ideas from the Wood.
A prepaid return label will be sent by email once your return request is accepted.
Refunds
Once the returned item is received and inspected, you will receive a confirmation email.
If approved, your refund will be processed to the original payment method within 5 to 15 business days.
Partial Refunds May Be Granted If:
The item is not in its original condition, is damaged, or has missing parts not due to our error.
The item is returned after the 14-day window, but within a maximum of 30 days, subject to approval.
How to Return an Item
Contact us by email within 14 days of receiving your order.
If your return request is made within the 14-day period, a prepaid return label will be sent to you by email.
For returns after 14 days (and up to 30 days, if accepted), you are responsible for the return shipping costs.
By placing an order on our website, you agree to the above Terms and Conditions of Sale.
These may be updated at any time; the applicable version is the one in effect at the time of your purchase.